Dear Compass Learning customer,
I am pleased to provide an update on the improvements we have made to increase the performance of CompassLearning Odyssey for customers using our hosted service. First, allow me to apologize again for the recent issues and reiterate our commitment to provide you with the best customer experience possible. We have made several recent changes that have already improved performance, and we will continue to invest in providing you and your students the best experience going forward.
We have increased our network capacity by 400 percent from the previous level and implemented additional hardware and software to better manage peak load by users. We believe these improvements resolve the challenges you experienced in the past few weeks. We plan to continue implementation of additional system improvements designed to maintain the highest levels of CompassLearning Odyssey availability.
We work hard each and every day to earn and keep your trust. That is our commitment to you and all of our customers.
As we enter the holiday season, I want to take this opportunity to thank you for being a Compass Learning customer. We are thrilled to be your partner in helping you personalize learning for every student. It is a relationship and responsibility we value and take very seriously, as we, like you, believe that the education of our children is the most important element of our social, economic and political future. We are honored to be your partner.
Sincerely,
Eric Loeffel
President and Chief Executive Officer
CompassLearning, Inc.
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